Client Coordinator & Web Specialist Job in Pune - IT & Hosting Services at Dimakh Consultants

Roles and Responsibilities

• Act as the primary point of contact between clients and internal teams.
• Handle client communication, schedule meetings, share updates, and manage feedback.
• Coordinate with internal departments to ensure smooth execution of client requirements.
• Provide web support, including troubleshooting website issues (WordPress / HTML / CSS).
• Update and maintain website content, resolve errors, and escalate complex issues to the development team when needed.
• Monitor website performance and ensure timely resolution of client queries.
• Maintain documentation of client interactions, support tickets, and task status.
• Support basic SEO and website optimisation activities if required.
• Build and maintain strong professional relationships with clients, ensuring a positive experience.

Requirements:

• Excellent written and verbal communication skills.
• Strong organizational and coordination skills.
• Basic knowledge of HTML, CSS, and WordPress (content updates, troubleshooting).
• Familiarity with hosting, domains, or SEO will be an added advantage.
• Ability to multitask and manage client expectations effectively.
• Proficiency in MS Office / Google Workspace.
• Problem-solving mindset with a client-first approach.

Qualification:

• Bachelor's degree in Computer Science, IT, Marketing, Communication, or any related field.
• Diploma holders or candidates with relevant practical experience may also apply.